Delivery Policy

Effective Date: February 17, 2025

At LIFETOPIX, we are committed to providing fast, reliable, and secure delivery services to our customers. Please read our Delivery Policy below for all the information you need regarding shipping methods, charges, and delivery times.

1. Shipping Methods

We offer a variety of shipping methods to cater to different needs:

  • Standard Shipping:
    • Delivery Time: Typically 5-7 business days.
    • Cost: $7.99 (Free standard shipping on orders over $100).
  • Expedited Shipping:
    • Delivery Time: Typically 2-3 business days.
    • Cost: $14.99.

All delivery times are estimates, and delays may occur due to weather conditions, holidays, or other factors beyond our control.

2. Shipping Charges

  • Standard Shipping:
    • Cost: $7.99 for all orders under $100.
    • Free on orders over $100 (within the United States).
  • Expedited Shipping:
    • Cost: $14.99 for all orders, regardless of order value.

Additional charges may apply for special delivery requests or international shipping (not currently available).

3. Shipping Locations

LIFETOPIX currently offers shipping services within the United States. We do not offer international shipping at this time. We deliver to all states, including Alaska and Hawaii.

4. Delivery Times

  • Standard Shipping:
    Orders will be delivered within 5-7 business days from the date of purchase. This is an estimated time frame and may vary depending on your location and external factors like weather or holidays.

  • Expedited Shipping:
    Orders will be delivered within 2-3 business days. Expedited shipping is processed as quickly as possible and prioritized for faster delivery.

Please note that the delivery time does not include the processing time for orders, which is typically 1-2 business days.

5. Order Processing Time

All orders placed on LIFETOPIX are typically processed within 1-2 business days. Orders placed on weekends or holidays may experience delays in processing. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

6. Order Tracking

Once your order is shipped, you will receive an email notification with tracking details. You can track the status of your order by visiting the tracking link provided in the email. If you have trouble tracking your order, feel free to reach out to our customer service team.

7. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses:
    We do not currently ship to P.O. Boxes or APO/FPO addresses.

  • Undeliverable Addresses:
    If the delivery address is incorrect or undeliverable, the customer will be responsible for any additional shipping costs incurred for re-shipping the order.

8. Shipping Delays

While we strive to ensure timely delivery, there may be instances of unforeseen delays caused by factors such as:

  • Weather-related delays
  • High demand during holidays or promotional events
  • Carrier delays or disruptions
  • Incorrect or incomplete shipping information

If your delivery is delayed, we will keep you informed and provide updated information as soon as possible.

9. Missing or Damaged Items

If your package is lost or damaged during transit, please contact our customer service team immediately. We will assist in resolving the issue and ensure that you receive a replacement or refund if applicable.

10. Address Changes

Once your order is processed, we are unable to modify the shipping address. Please double-check your address before completing the purchase. If an issue arises after the order is placed, contact us as soon as possible, and we will do our best to accommodate the change.

11. Contact Information

For any questions regarding our delivery policy, or if you need assistance with your order, please feel free to contact our customer service team: