Refund and Return Policy

Effective Date: February 17, 2025

At LIFETOPIX, we are committed to providing high-quality products and ensuring that our customers are fully satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

  • Items eligible for return must be unused, in their original condition, and with all tags and packaging intact.
  • Returns are only accepted within 30 days from the date of purchase.
  • Sale items or discounted products are not eligible for a refund or return unless they are defective.
  • Custom or personalized products are non-returnable, except in cases of damage or defect.

2. Refunds

  • Once we receive your returned item and verify its condition, we will process your refund to the original payment method.
  • Refunds typically take 5-7 business days to process, depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

3. How to Return an Item

  • To initiate a return, please contact our customer service team at contact@lifetopix.xyz with your order number and reason for the return.
  • We will provide you with a return authorization number and instructions on how to return the item.
  • Please pack the item securely and ship it back to us using a trackable shipping method. You are responsible for the return shipping cost, unless the return is due to an error on our part.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the desired item.
  • Exchange requests are subject to product availability. If the item you wish to exchange for is out of stock, you will be refunded for the original item.

5. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us immediately at contact@lifetopix.xyz. We will arrange for a return or exchange at no extra cost to you.
  • Please provide clear photos of the damage or defect to help us expedite the process.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Custom or personalized products
  • Products that have been worn or used

7. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact our customer service team:

Email:
contact@lifetopix.xyz

Phone:
847-928-4957

Address:
4073 Oak Avenue,
Saint Louis, Missouri,
United States

Website:
https://lifetopix.xyz/